Shipping and Returns
PREORDER EXPLAINED
SOME OF OUR CURRENT PRODUCTS ARE PREORDER ONLY.
ANY ORDERS THAT CONTAIN PREORDER PRODUCTS WILL BE SHIPPED TOGETHER AS ONE ORDER WHEN OUR STOCK ARRIVES IN EARLY SEPTEMBER. THEY WILL BE SHIPPED AS STATED BY YOUR COUNTRY BELOW. IF YOU WANT YOUR NON PRE ORDER PRODUCTS EARLIER PLEASE ORDER SEPERATLY.
DON'T WORRY, WE WILL BE IN CONTACT WITH YOU EVERY STEP OF THE WAY WITH MULTIPLE UPDATES ON THE PROCESS OF YOUR ORDER.
WE SHIP WORLDWIDE
We are pleased to be able to ship our products worldwide. For pricing and delivery estimates, please see below however exact shipping rates will be determined at checkout based on your address. All delivery times are from the date of dispatch which can be up to 3 days. These times are estimates only and are provided to us by our shipping partners. All UK orders will be shipped via Royal Mail tracked, and EU and international order via Royal Mail Tracked (and other local carriers). Shipping times vary with each shipping location.
Shipping Policy
- You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped after processing time.
Please note that standard delivery operates weekdays Monday - Friday 9am to 5pm and commence from the date of dispatch. Delivery times may take longer over Public Holidays.
Estimated delivery times are to be used as a guide only and Tough Cherry cannot guarantee that you will receive your package within the above time frames.
If you have any questions, please email us at info@toughcherry.com
UK Orders
UK orders are shipped directly from our Studio where all UK orders will be fulfilled from. Please note we only dispatch Monday- Friday 9am-5pm.
UK Tracked Shipping - Royal Mail Tacked 48hr CALCULATED AT CHECKOUT
If orders are placed Friday after 12pm, Saturday or Sunday they will be sent out the following Monday.
European Orders
Please note that each country in the EU has a unique shipping cost, shown at checkout and these prices INCLUDE DUTIES AND TAXES.
For your reference all orders are currently shipped from our UK Studio. Delivery time varies usually from 2-7 business days for instock items.
US Orders
Shipping cost is calculated at checkout State dependant. DUTIES AND TAXES ARE CALCULATED AND PRE PAID AT CHECKOUT.
NO SURPRISES ON DELIVERY.
Delivery time is 6-7 business days.
ALL US ORDERS ARE SHIPPED TRACKED.
Canadian Orders
Shipping cost is calculated at CHECKOUT address dependant. DUTIES AND TAXES ARE CALCULATED AND PRE PAID AT CHECKOUT.
NO SURPRISES ON DELIVERY.
Delivery time is 6-7 business days from dispatch.
ALL CANADIAN ORDERS ARE SHIPPED TRACKED.
Australian orders
Shipping cost is calculated at CHECKOUT address dependant. DUTIES AND TAXES ARE CALCULATED AND PRE PAID AT CHECKOUT.
NO SURPRISES ON DELIVERY.
Delivery time is 6-7 business days from dispatch.
ALL AUSTRALIAN ORDERS ARE SHIPPED TRACKED.
New Zealand Orders
Shipping cost is calculated at CHECKOUT address dependant. DUTIES AND TAXES ARE CALCULATED AND PRE PAID AT CHECKOUT.
NO SURPRISES ON DELIVERY.
Delivery time is 6-7 business days from dispatch.
ALL NEW ZEALAND ORDERS ARE SHIPPED TRACKED.
Thailand Orders
Shipping cost is calculated at CHECKOUT address dependant. DUTIES AND TAXES ARE CALCULATED AND PRE PAID AT CHECKOUT.
NO SURPRISES ON DELIVERY.
Delivery time is 6-7 business days from dispatch.
ALL THAILAND ORDERS ARE SHIPPED TRACKED.
Returns
If something’s not quite right, no worries—you can send it back to us within 14 days of delivery in the same condition that you received it. Just make sure the item is tucked back into its original zip bag with the swing tag still attached.
FOR ALL RETURNS PLEASE EMAIL ADMIN@TOUGHCHERRY.COM
If your return is accepted, we will provide you with the address to return your items to, please kindly note you will have to cover the return postage post and the cost of any import duties and taxes which occur when shipping the items back.
Once we receive your returned item, we will do a full quality inspection and then if in perfect condition we will process your refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@toughcherry.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note our custom items and event tickets are non returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@toughcherry.com