Refund policy

Returns
If something’s not quite right, no worries—you can send it back to us within 14 days of delivery in the same condition that you received it. Just make sure the item is tucked back into its original zip bag with the swing tag still attached.

FOR ALL RETURNS PLEASE EMAIL ADMIN@TOUGHCHERRY.COM

If your return is accepted, we will provide you with the address to return your items to, please kindly note you will have to cover the return postage post and the cost of any import duties and taxes which occur when shipping the items back.

Once we receive your returned item, we will do a full quality inspection and then if in perfect condition we will process your refund. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at admin@toughcherry.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please note our custom items and event tickets are non returnable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@toughcherry.com