Shipping policy
WE SHIP WORLDWIDE
We are pleased to be able to ship our products worldwide. For pricing and delivery estimates, please see below however exact shipping rates will be determined at checkout based on your address. All delivery times are from the date of dispatch which can be up to 7 days due to the handmade element of our products. These times are estimates only and are provided to us by our shipping partners. All UK orders will be shipped via Royal Mail tracked, and EU and international order via Royal Mail Tracked (and other local carriers). Shipping times vary with each shipping location.
UK SHIPPING
UK orders are shipped directly from our Studio where all UK orders will be fulfilled from. Please note we only dispatch Monday- Friday.
UK Tracked Shipping - Royal Mail Tacked 48hr £4.99 Flat Rate
We offer FREE UK SHIPPING OVER £70
If orders are placed Friday after 12pm, Saturday or Sunday they will be sent out the following Monday.
Europe SHIPPING
Please note that each country in the EU has a unique shipping cost, shown at checkout and these prices do not include duties or taxes. We are not responsible for any customs charges that may occur. For your reference all orders are currently shipped from our UK Studio. Delivery time varies usually from 2-7 business days.
US orders
Kindly note you will need to cover any extra duties, VAT and tariffs which will be payable upon entry to your country and due to the current situation there could be delays at customs. Delivery time is 6-7 business days.
US Standard Tracked Shipping - starting from £23
Canada orders
Kindly note you will need to cover any extra duties, VAT and tariffs which will be payable upon entry to your country and due to the current situation there could be delays at customs. Delivery time is 6-7 business days.
Canadian Standard Tracked Shipping - starting from £23
Australia orders
Kindly note you will need to cover any extra duties, VAT and tariffs which will be payable upon entry to your country and due to the current situation there could be delays at customs. Delivery time is 6-7 business days.
Australian Standard Tracked Shipping - starting from £23
New Zealand orders
Kindly note you will need to cover any extra duties, VAT and tariffs which will be payable upon entry to your country and due to the current situation there could be delays at customs. Delivery time is 6-7 business days.
NZ Standard Tracked Shipping - starting from £23
Please note that standard delivery operates weekdays Monday - Friday 8am to 5pm and commence from the date of dispatch. Delivery times may take longer over Public Holidays.
Estimated delivery times are to be used as a guide only and Tough Cherry cannot guarantee that you will receive your package within the above time frames.
If you have any questions, please email us at info@toughcherry.com
Additional Information:
At busier times, such as sale or promotional periods, we reserve the right to ship up to 14* working days after the order has been placed. During times of national or worldwide hardship the above delivery timescales may be extended at short notice but we will always do our best to avoid any such delays.
*Working days = Monday - Friday (excluding bank holidays)